Privacy Policy
Last updated: 2026-11-09
This policy explains what personal data CertAlerta (certalerta.lat), operated by Raymour Labs ("we", "us"), collects, why, and the choices you have. Contact: support@certalerta.lat.
What we collect
- Account data: your email address, a hashed password (we never store it in plain text) and your language.
- Service data: the domains and ports you monitor, client/group labels, alert settings, team invitations and memberships, optional alert-copy preferences, API-token hashes and configured webhook destinations/signing secrets. Certificate details are public, but their association with your account and clients is private.
- WhatsApp number: only if you turn on WhatsApp alerts and give explicit consent. You can withdraw consent at any time in your settings.
- Billing data: payments are handled by Paddle. We receive your plan and subscription status, never your full card details.
- Technical data: IP address, browser information and server logs, used for security and troubleshooting.
- Website usage data: we use Google Analytics to see how visitors use our website, such as pages viewed, how you found us, approximate location, device and browser type. Google Analytics sets cookies and receives your IP address.
How we use it
To provide the Service and send the alerts you ask for, to manage your account and subscription, to send service messages (such as trial or billing notices), to keep the Service secure and prevent abuse, to understand how our website is used so we can improve it, and to meet legal obligations. We do not sell your personal data and do not use it for advertising.
Who processes it for us
- Paddle (payments, as Merchant of Record).
- Resend (email delivery).
- Twilio and WhatsApp/Meta (WhatsApp alerts, only if you enable them).
- Google (Google Analytics, website usage statistics).
- Our server hosting provider.
These providers process data only to deliver their service to us. Some are located outside your country; where required, data is transferred under appropriate safeguards.
Cookies
We use an essential session cookie to keep you signed in and protect forms. We also use Google Analytics cookies to measure how our website is used; Google processes that data under its own privacy policy. You can block these cookies in your browser settings or with the Google Analytics opt-out add-on. We do not use advertising cookies.
How long we keep it
We keep your data while your account is active. If you ask us to delete your account, we delete its data within 30 days, except records we must keep for legal or tax reasons. Server logs are kept for a limited period.
Your rights
You can ask to access, correct, export or delete your personal data, or object to how we use it, by emailing support@certalerta.lat. You may also have the right to complain to your local data protection authority.
Children
CertAlerta is not intended for anyone under 18.
Changes
We may update this policy and will post the new version here with a new date. For material changes we will notify you by email.