Refund Policy

Last updated: 2026-11-09

Payments for CertAlerta are processed by Paddle.com, our Merchant of Record, which issues all refunds.

Free trial and free plan

Every new account gets a 14-day free trial of paid features. No payment details are needed and nothing is charged when it ends; the account simply moves to the free plan unless you subscribe.

14-day money-back guarantee

If you are not satisfied, you can request a full refund within 14 days of your first payment for a paid plan. Monthly renewal charges after your first month are not refundable, but you can cancel at any time to stop the next charge.

Cancelling

You can cancel your subscription at any time from your dashboard, which opens Paddle's customer portal. You keep paid features until the end of the period you have paid for, and you will not be charged again.

How to request a refund

Email support@certalerta.lat with the email address on your account, or contact Paddle directly at paddle.net. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Your statutory rights

This policy does not affect any rights you have under the consumer law of your country.